FAQ
Q1.
Is every product sold from FRAGRANCE.CO authentic and not fake?
A1.
We unconditionally guarantee that all products that you purchase from our website are genuine and authentic. We only deal directly with established manufacturers or distributors. In some instances, we work with trusted suppliers who purchase directly from the same manufacturers or distributors.
Q2.
What methods of payment can I use?
A2.
We use PayPal payment systems but we are working to add more payment methods.
Q3.
Is it safe and secure to give you my credit card details?
A3.
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. This is the industry standard for online payments. We currently use the market leader in SSL certificates issued by PayPal.
Q4.
Do you deliver to other countries apart from US?
A4.
At this point we only deliver products within US due to restrictions on flammable goods. However, we are actively looking for ways to expand our distribution. Please keep checking back for future updates.
Q5.
What are the delivery charges?
A5.
Depends on destination and weight. We are using Fedex. Please visit Shipping info page for more details. We are working to add more shipping methods.
Q6.
When can I expect my order to be delivered?
A6.
Time of delivery may vary depending on stock avalibility and destination:
* 3-4 working days for NY and most areas in North America.
* 3-7 working days US-wide including most country areas.
Q7.
The product that I would like to purchase is out of stock. When can I expect it to be available again?
A7.
It would usually depend on the product you intend to purchase. We recommend that you add product in your My Wishlist or contact us via email support@fragrance.co or send us a message via Contactus form and quote the product that you wish to purchase. One of our friendly customer service staff will get back to you with a confirmed date of availability.
Q8.
What is FRAGRANCE.CO policy regarding customer privacy and security of personal information?
A8.
Visit FRAGRANCE.CO Privacy Policy page for more info.
Q9.
Where can I read through FRAGRANCE.CO terms and conditions?
A9.
You may visit FRAGRANCE.CO Terms and Conditions page here.
Q10.
What if I need to return or exchange a purchased product?
A10.
The details of FRAGRANCE.CO Return / Refund / Cancellation can be found on this page.
Q11.
How is sales tax charged?
A11.
All orders shipped from our warehouses will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.
Q12.
I can't remember my password, how can i get it?
A12.
If you know youe email click here to receive an email to reset your password.
Q13.
How can i unsubscribe from email/stop getting emails?
A13.
Log in to your Wonder Beauty account here and click on left menu the "Newsletter Subscription". If you are opened in to receive email, the General Subscription box will be checked. Simply uncheck that box and click "Save" button and you will be unsubscribed from email.
Q14.
How can i update my billing address?
A14.
If you are a customer, log in to your Wonder Beauty account and click on the left menu "Address Book". The billing address on file will populate the form on this page. Make any changes necessary and click on the "Save Address" button and youe new information will be saved.
